Refund & Return Policy

We accept return requests within 14 days of receiving your order.

To be eligible, items must be unused, unworn, and in original packaging.

Once approved, we will provide return instructions within 24–48 business hours.

Refunds will be processed within 2–5 business days after we receive and inspect the returned item.

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The following items are strictly non-returnable and non-exchangeable:

These items are considered final sale due to their rarity and fragile nature.

For shipping damage, please contact us within 48 hours of delivery and provide clear photo evidence for review.

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All crystals are natural and may contain internal fractures, inclusions, cotton-like patterns, or small natural imperfections.

These are natural characteristics and are not considered defects.

Each piece is unique, and variations in color, texture, and structure are part of its natural formation.

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If you have any questions about your order, feel free to contact us anytime at:

👉 hello@luzzyaura.com

We aim to respond within 24–48 business hours.