FAQ

1. Are your crystals natural?

Yes, all our crystals are natural and undyed, preserved in their pure and original state.

2. Do the crystals have imperfections?

Each crystal is unique; minor inclusions, cotton-like fibers, ice cracks, or small mineral pits are natural and part of their charm.

3. Why do the beads on the same bracelet vary in size?

Each crystal bead is naturally formed and unique. Slight differences in size or shape are normal and reflect the natural origin of the crystals, ensuring every piece is one-of-a-kind.

4. Why does the color of my crystal change over time?

Natural crystals may subtly change in appearance over time due to exposure to sunlight, oils, or other environmental factors. This is a normal property of natural materials and does not affect the quality or energy of the crystal.

5. How do I clean and care for my crystals?

Clean your crystals with a soft, dry cloth. Avoid harsh chemicals, prolonged contact with sweat, or soaking in hot springs. For energetic cleansing, you may use methods such as moonlight, sound, or smudging.

6. Can I wear crystals every day?

Yes, crystals are safe for daily wear, but avoid physical impact, harsh chemicals, or situations that may scratch or damage the crystals.

7. Are crystals safe for sensitive skin?

Our crystals and silver components are skin-friendly and safe for sensitive skin. If you notice any irritation, remove the jewelry and consult a dermatologist if necessary.

8. Why does the silver in my jewelry turn dark over time?

Sterling silver may naturally oxidize over time, especially when exposed to air, moisture, or skin oils. This is a normal property of silver and does not affect its quality. To restore its shine, gently polish with a soft cloth or use a silver cleaning cloth.

9. How can I choose the right crystal for myself?

Choosing a crystal can depend on your intention, personal preference, or energy needs. Select a crystal that resonates with you visually or intuitively. You can also consider the traditional meanings or energy properties of each crystal to guide your choice.

10. What payment methods do you accept?

Currently, we accept PayPal only. All payments are securely processed through PayPal’s encrypted payment system, and you do not need a PayPal account to complete your purchase. Major credit and debit cards are also accepted through PayPal Checkout where available.